1. Pick your repair and pay the flat rate
Every repair on our pricing page is a single flat number that includes parts, labor, testing, and tracked return shipping. Pay online and two things happen instantly: your order appears in our repair tracker, and a confirmation email arrives with the shipping address and packing instructions. No quotes, no diagnostic fees, no surprises.
2. Pack it right (two minutes of care)
Snug box, padding on all sides, and your printed packing slip inside — the slip page builds one from your order number. iPhones: disable Find My first. Switches: remove the game card and microSD card, and keep the dock and cables at home. Devices with installed batteries ship normally through USPS — no special handling needed.
3. Ship it — Priority Mail is the sweet spot
Any carrier works, but USPS Priority Mail is what we recommend: 1–3 days to reach us, free boxes at any Post Office, and $100 of insurance included. From Washington DC, Maryland, and Northern Virginia, Priority Mail typically reaches our King George bench in one day — and from North Carolina, New Jersey, Ohio, West Virginia, and most of the East Coast, in two. Add your tracking number in the repair tracker and we'll know your package is on the way.
4. Repaired within 48 hours of arrival
Most devices are repaired, fully tested, and shipped back within two business days of reaching the bench. If your model's part is out of stock, we contact you the same day it arrives with options — wait for the part, or take a full refund. Every status change lands in your inbox automatically, and the tracker shows where things stand any time.
5. Tracked return, 90-day warranty
Return shipping is on us — tracked and insured. Every repair carries a 90-day warranty on parts and labor, and if a device turns out to be unrepairable, the repair fee is fully refunded and your device ships home free. The most you can ever lose is the postage to reach us. Full details are in our written policies.